Frequently Asked Questions

This page provides information of a general nature. Some items may have terms which differ slightly. Call or contact J&M Parts regarding specific items.

How to Order from J&M Parts

The J&M Service Team attend to quotations and orders via telephone, fax, or email.

We are knowledgeable in all mining and construction applications and will help you answer questions and recommend the correct part or solution. Our employees speak English and Español. We are familiar with the technical terms used on mine and construction sites around the world.

General Payment Terms

J&M Parts accepts payment via credit card, wire transfer and other methods. We will help you arrange payment at the time you place your order.

Tire Payment Terms

  • TMI off-the-road (OTR) tires: J&M Parts requires a purchase order plus 50% payment in advance to initiate manufacture. Remaining 50% is paid when the tires ship from the factory.
  • J&M Parts requires 100% payment in advance for all other tire manufacturers, including Bridgestone, Michelin, Goodyear, Titan, General, Continental, Doublestar, and Samson tires.
  • Minimum tire purchase quantity: full container load.

Delivery Modes & Order Status

Depending on the nature of the item(s) purchased, J&M Parts will ship full or partial container loads CIF (Cost Insurance Freight) to your closest major port. Certain goods such as truck tires may require a full container load. We provide all documents necessary to obtain the goods from the carrier. Rush service may be available. Door-to-door delivery via DHL or FedEx.

  • To inquire regarding the status of a shipment visit our contact page.

Refunds, Exchanges & Returns

We do our best to ensure the goods you receive from J&M Parts are of excellent quality and precisely match what you ordered. Should you receive a defective or incorrect shipment, please contact J&M Parts immediately for return instructions. Some items may be replaced directly by the original manufacturer.

Manufacturer Information

The J&M Parts website provides manufacturer information for some, but not all items listed. For parts assistance please contact our Service Team at +1 786 519-7947 or send us an email.

We are knowledgeable in all aspects of mining and construction, and speak English and Español. We are familiar with the technical terms used on mine and construction sites around the world.

Tire Warranty Policies

  • All TMI OTR tires include an unconditional warranty against manufacturer defects for a period of 4000 operating hours. If you wish to report a damaged or defective tire, please contact J&M Parts immediately by phone or email.
  • Bridgestone, Michelin, Goodyear, Titan, General, Continental, Doublestar, Samson Tires: J&M Parts honors all applicable manufacturer warranties.
  • On-site tire repair and service may incur an additional charge. Please contact J&M Parts for details.

On-site Parts Installation & Service

The J&M Parts Service Team provides on-site installation and maintenance throughout the USA, Mexico, Central America, South America, the Caribbean and North Africa. For more information please visit our Services page.